Troubleshooting

Here are some tips if you’re running into trouble on the Wharton HPCC.

Reporting Trouble

If you’ve read through these tips and the Tools Page for the particular software package that you are running, and still have an issue, please send an e-mail to research-computing@wharton.upenn.edu, and include as many details as you can think of, particularly:

  1. an example JOB ID (the best detail for us!) and TASK ID (if an array job)
  2. the exact commands you were running when you saw the trouble
  3. any errors (feel free to copy/paste) that you received

Interactive (qrsh, qlogin) Errors

If you try to qlogin or qrsh, and receive the following error:

This generally means that queue is busy, a common occurrence. Please add '-now no‘ option to your qlogin or qrsh command, like:

Note that with qrsh the '-now no' option is to 'qrsh'not to the command you’re running (‘stata’ in this example).